Uncover how people really feel about your business, product or service with our research consultants.
As human beings we all perceive the world (and brands) differently. And while as business owners we like to think we know what our customers, employees and communities think and feel about our brand, do we really know? That’s where research comes in. Brands built with sound strategy are insight-led. And insights come from asking the right people the right questions (aka research). By knowing your ideal target’s perceptions, misconceptions, experience, gaps and also opportunities to stand apart in the market, you are much better positioned to create a brand that has business traction.
One of the best ways to understand how your target audience thinks and feels is through qualitative research. Through interviews or focus groups, our research consultants collect and analyze the collective experiences of your target audience. We dig in and get to the emotional ‘why’ of what they value about you as a business, brand or employer. As a third party, we conduct these services anonymously which allows people to open up and be very honest about their opinions, views and experiences. With these rich insights we can now define a brand strategy that appeals to the right people.
As opposed to qualitative, quantitative research is based on numbers. It’s a form of research that allows us to validate certain theories or insights and find patterns across a wider audience. From a brand point of view, we look to understand rankings of what matters most. And that is likely to differ across the various segments of your audience. Analysis by segment is a powerful way to determine what to dial up or down in terms of your value proposition messaging depending on who you are communicating with. Remember, when customers or employees feel you’re sharing messaging that is relevant to them and their values – the more they want to belong to your brand.
There’s no point creating a brand in a bubble because it has to thrive out there in the real world. That’s why it is critical to seek external evidence as much as internal. Prospective customers and potential employees have obstacles or misperceptions about your business. Knowing what they are means you can control the narrative and start shifting hearts and minds. Competitors may be weak in an area you can own or even dominate. Without researching the external landscape your brand will be hamstrung even before it hits the market.