Employment3 Jul 2025Simon Druery

How to listen to Employees (not just Customers)

We put a lot of effort into listening to customers. From focus groups to customer surveys, we capture their needs, wants and pain points to shape better products, services and experiences. But what about your employees?

Listening to employees is just as critical. The employee voice has the power to shape culture, improve performance and strengthen both your employer brand and corporate brand. It is a vital part of any successful employee engagement strategy. If you want to build an authentic, human-centred brand, it starts on the inside.

Employee listening goes beyond an annual survey or a feedback form. It means creating consistent, intentional opportunities for your people to speak up, share honestly and feel safe doing so. It is about showing that every voice matters and that feedback drives real change.

When employees feel heard, they are more engaged and more connected to the business. This creates trust and fosters a sense of belonging. In this blog, we explore how to listen to employees in meaningful ways, with Employee Value Proposition (EVP) examples from brands that are building stronger cultures by tuning in to what really matters.

Listening beyond the survey

A great employee listening strategy is not just about gathering feedback. It is about building a culture where people feel invited to speak, confident that their voices matter and secure knowing that their input will be taken seriously.

To be effective, listening needs to be continuous, inclusive and followed by action. Without follow-through, even the most well-intentioned listening efforts can lead to disengagement.

Here’s what good employee listening looks like in action:

  • Ask with purpose: Be clear on why you are collecting feedback and what you intend to do with it.
  • Create safe channels: Offer a mix of anonymous and open formats to meet different needs.
  • Respond with transparency: Share what you heard and how you plan to address it.
  • Embed it in your rhythm: Listening should be part of regular business practice, not a once-a-year initiative.

What are you listening for?

The best insights often come from the questions you do not think to ask. While it is helpful to gather input around job satisfaction or workload, there is deeper value in exploring how employees experience your brand day-to-day.

Try tuning into these areas:

  • What makes people feel proud to work here?
  • What values do they see being lived out?
  • Where do they feel disconnected, stuck or unheard?
  • What would they change if they could?

These questions open the door to understanding your employee experience in a more meaningful way. And they can directly inform how you shape or refresh your Employee Value Proposition (EVP).

EVP examples shaped by employee listening

Listening is the foundation of a credible EVP. When your people can see their feedback reflected in the culture, policies and practices around them, the EVP becomes more than a statement. It becomes real.

Here are real-world EVP examples from brands who are leading with listening.

Salesforce – “Ohana” Culture Built on Continuous Feedback

How they listen:
Salesforce uses tools like pulse surveys, employee feedback groups, and Equality Groups (ERGs) to listen across departments and demographics. They also run annual “V2MOM” planning sessions where employees contribute ideas directly to leadership.

How it creates belonging:
Employees help shape the business and culture, not just follow it. This co-creation builds emotional investment and a sense of inclusion at every level.

Atlassian – Listening Through “Team Anywhere” and Open Surveys

How they listen:
Atlassian runs transparent company-wide engagement surveys, regular listening circles, and offers anonymous reporting channels. They also analyse employee behaviour and sentiment to improve the remote experience through Team Anywhere.

How it creates belonging:
Listening informs everything from DEI strategy to flexible work policy. Employees feel seen, trusted, and supported no matter their location or identity.

Unilever – Activating EVP via Listening Tools and ERGs

How they listen:
Unilever uses AI-powered listening platforms, internal social media, and employee resource groups to hear from employees globally. They also conduct structured exit interviews and employer brand perception research.

How it creates belonging:
Feedback loops directly influence policies on wellbeing, hybrid work, leadership behaviours, and equity. It shows that ‘belonging’ is lived, not just stated.

Canva – Co-Creating Culture Through Listening

How they listen:
Canva uses regular all-hands Q&As, anonymous surveys, employee engagement platforms, and feedback from their internal inclusion groups. They’ve even crowdsourced internal values through employee input.

How it creates belonging:
Their culture isn’t just delivered top-down. Employees shape workplace norms and have real influence on diversity, wellbeing, and how work gets done.

REA Group – Listening to Fuel DEI and Mental Health Support

How they listen:
REA Group uses annual culture surveys, focus groups, and real-time feedback platforms. They consult employee networks to help shape their DEI strategy and mental health programs.

How it creates belonging:
By embedding feedback in their people strategy, employees feel empowered and represented.

Telstra – Designing the EVP Around Employee Voice

How they listen:
Telstra gathers regular employee feedback through engagement tools, listening sessions, and ERGs like Spectrum (LGBTQIA+) and Connect (First Nations). Their EVP, “Together we reimagine the future”, was built based on employee insights.

How it creates belonging:
It’s not just talk - employee input drives flexible work, career development and inclusive leadership, making employees feel seen and supported.

Commonwealth Bank (CBA) – Amplifying Employee Voice Across Cultures

How they listen:
CBA runs inclusive listening programs and annual Inclusion@CommBank reports. They also collaborate with internal cultural groups to improve workplace inclusion and remove bias from systems.

How it creates belonging:
Employees from diverse cultural, disability and identity backgrounds are empowered to influence change and share their stories, making inclusion real and measurable.

When the right people feel like they belong to your brand, incredible things happen.

At Belong Creative, we understand that your EVP story is unique. We combine deep research, strategic thinking, and creative execution to build EVPs that don't just look good on paper - they deliver real results.  We have partnered with over 50 clients across 14 industries to deliver more belonging for their employees.  Our work with leading employers such as Ampol, Allianz, TPG Telecom, AGL, AFCA, Bayer, Aveo, Sydney Airport, Benetas, Toll, EY, ING, Roche Pharmaceuticals and many more, demonstrates how the right EVP can transform both your employer brand and your employee experience.

Want to explore how we can help your organisation craft and activate an EVP that resonates today and tomorrow? Let's start a conversation about your unique needs and challenges.

Article by Simon Druery

Simon Druery is Director and Brand Strategist at Belong Creative. What gets him jumping out of bed each day is helping business owners and marketers craft brands that people want to belong to. When he’s not working you can find him travelling Australia in the family caravan and enjoying a tawny port by the fire.